Q. What is meant by my account?

Ans. My Account is your profile on our site where you can view your account & billing history, update your contact info, change your password and manage your username with personal data. You can even track your order through my account. To have the access of this facility, sign in with your Username & Password.

Q. Forgot my password, what to do?

Don’t worry if you forget your password. Follow these steps to reset your password:

1.   Click on My Account (top right corner of the site) to access the login window.

2.   Click on “Forgot Password” link above the SIGN IN Button.

3.   Enter your email-id in the text box and click on send button.

We will send your password on your registered email id. Even if you forget your login ID & password both, please send your any previous order number, name, and mobile number at info@Ranisatidigital.comwith a request to retrieve login id and password. Our team will shortly provide you with your required credentials.

Q. How to place an order with Ranisatidigital.com.?

Ans. The whole process is as simple as

·         Log on to www.Ranisatidigital.com.

·         Create an account / login id with Ranisatidigital.com.

You can also call us at 033-4600 3120 (Monday to Saturday 11.00 am to 8.00 pm and our team will be more than happy to assist you in placing your order.

Q. Why to have an account, is it beneficial?

Ans. Yes, creating your account at our site has many benefits. We provide several membership advantages. Through an account you’ll have fast and convenient transactions. You don’t have to enter your shipping address every time you place order with us, we will save it on our site so that you don’t need to enter again and again. With details in your account, you can keep the track record of each order. We will also inform you time to time about our special offers and discounts.

Q. What details are needed to place an order?

Ans. We need the following details while you place an order:

·         Recipient's name

·         Contact number of the recipient

·         Complete delivery address (with PINCODE)

·         Date of delivery

·         Sender's name

·         Shipping option and

·         Billing information.

 

Q. How do I know my order has been confirmed?

Ans.  As soon as your order is confirmed, you will receive an email & SMS along with your order number and payment details.

Q. How to track my consignment of the orders?

Ans. On the footer section under quick links you’ll get ‘Track Order’ option. Please enter your order no and captcha to get the current status of your order.

Q. What do the different order statuses mean?

Ans.  Different order statuses are explained as:

Payment received: We have received the payment of your order and your order is ready to be executed.

·         Payment declined: The payment for your order has failed.

·         Order confirmed: Your order is confirmed. It will be delivered as per the date and time slot chosen by you.

·         Creative Send: Our creative team has made a creative for the product ordered by you using the photo and text given by you and have send to you for your approval.

·         Creative approved: The creative has been approved and send for production.

·         Out for delivery: Your order is out for delivery.

·         Order delivered: Your order has been delivered.

·         Delivery attempted: We tried to attempt to deliver your order but could not because the recipient was unable/recipient’s   number was not reachable/premises was locked/address was incomplete/incorrect.

·         Returned to origin: Our courier partner tried to deliver your order thrice but could not because the recipient was unable/recipient’s number was not reachable/premises was locked/address was incomplete/incorrect.

 Q. Do Ranisatidigital.com have a factory outlet?

Ans. Yes, our factory store located in city Howrah, state West Bengal, country India, pin code 711101 address Presto Howrah (Shree Ranisati Digital) 5, Rameshwar Malia Lane. At factory outlet you can get your order personalized and delivered same day (within working hours limit) Monday to Saturday only excluding public holidays.

Q. How to find different types of products?

Ans. You may browse through our different personalized product sections like Mobile Covers,  T-shirts,  Coffee Mugs,  Photo Products which includes  vast range of products like unisub Metal frames,  Clocks, Photo Crystals,  Key rings, Tiles, Hard Board photo frame,  photo frames on stones,  collage frames on hard boards and unisub metals,  wooden engraving,  pens, canvas,  table lamps, wallets,  premium quality self-inking rubber stamps etc. Each product delivered is 100% customized as per photos and text given by you and will be printed only after confirming creative from you on your WhatsApp or mail. If you have any question, feel free to contact us at +033 4600 3120 (Monday to Saturday 11.00 AM to 7.00 PM.)

Q. Does Ranisatidigital.com sell products for all occasions?

Ans: Yes, we have products for all occasions and for everyone. You can browse your gifting ideas from our wide range of gift items to shop for,

·         Birthday Gifts.

·         Anniversary Gifts.

·         Wedding Gifts.

·         Engagement Gifts.

·         Return Gifts.

·         Housewarming Gifts online.

·         Graduation Gifts.

·         Farewell Gifts.

·         Gifts for Men.

·         Gifts for Girls.

·         Gifts for Baby.

·         Gifts for New-Born.

·         Gifts for Husband.

·         Gifts Ideas for Wife.

·         Gifts for Sister in Law.

·         Gifts for Brother in Law.

·         Gifts for Father in Law.

·         Gifts for Mother in Law.

·         Gifts for Boyfriend.

·         Gifts for Girlfriend.

·         Gifts for Daughter.

·         Gifts for Son.

·         Gifts for Brother.

·         Gifts for Son.

·         Republic Day Gifts.

·         Valentine Day Gifts.

·         Mother’s Day Gifts.

·         Father’s Day Gifts.

·         Raksha Bandhan Gifts.

·         Gifts for Sister on Raksha Bandhan.

·         Gifts for Brother on Raksha Bandhan.

·         Independence Day Gifts.

·         Gifts for Husband on Karwa Chauth.

·         Gifts Ideas for wife on Karwa Chauth.

·         Gifts for Durga Puja.

·         Corporate Gifts on Durga Puja.

·         Bhai Dooj Gifts for Brother.

·         Bhai Dooj Gifts for Sister.

·         Bhai Phota Gifts for Brother.

·         Bhai Phota Gifts for Sister.

·         Gifts for Diwali.

·         Corporate Gifts on Diwali.

·         Christmas day Gifts.

·         New Year Gifts.

·         Corporate Gifts on New Year.

 

Q. Are all the gifting products you sell are customized?

Ans: Yes, all our products all customized with your Pictures and text and will be printed after getting confirmation from your end over the mail or WhatsApp.

Q. Is it possible to have a preview of my order before it gets processed?

Ans.:  Yes, we print all order after getting confirmation from your end. The whole process is

·         We received the order from you along with photos and text.

·         Our creative team get the product designed with the image and text received.

·         We send the same creative to you and wait until you are 100% satisfied with the creative. We will change the creative as many times as required.

·         Once the creative is confirmed from your end over the mail we send the same to our production team and get the product ready for delivery.

·         Once the product is ready our backend will deliver the same to you through reputed courier companies.

We deliver all products 100% customized as per your taste and choice.

 

Q. Do you accept order placement on phone?

Ans. No, we don’t take order on phone.

 

Q. Why you delivered my order partially?

Ans. If you have any query or issue regarding partial delivery, kindly email at info@ranisatidigital.com or call @ +033 4600 3120(Monday to Saturday 11.00 AM to 7.00 PM.).

 

Q. My order wasn’t delivered as requested?

Ans. If you are dissatisfied with order delivered to you, kindly contact our customer service. Our email id is info@ranisatidigital.com or you can call us on our landline number  +91 -033 4600-3120 (Monday to Saturday 11.00 AM to 7.00 PM).

 

Q. My order delivery wasn’t made on requested time?

Ans. For this issue kindly contact our customer service. Our email id is info@ranisatidigital.com or you can call us on our landline number  +91 -033 4600-3120 (Monday to Saturday 11.00 AM to 7.00 PM).

Q. What if the recipient gets wrong product?

Ans. If you gets wrong product kindly mail to our customer service @ info@ranisatidigital.com with the picture of the product received or feel free to call @ +033 4600 3120 (Monday to Saturday 11.00 A.m. to 7.00 pm.).

Q. What is your return policy?

Ans. There is no return policy. If you got a wrong or defective product then you have to send a picture  of that particular product received along with your order id within 12 hours of the product delivery at info@ranisatidigital.com or call @ +033 4600 3120(Monday to Saturday 11.00 A.m. to 7.00 pm.).  we will send you a complimentary product (same as you ordered) to the same address. You don’t need to return the wrong or defective product but after 12 hours of delivery of wrong or damaged product if you mail us the picture on info@Ranisatidigital.com  then we will not be able to accept anything.

Q. What to do if the receiver has refused a delivery?

Ans. Ranisatidigital.com will consider the order delivered if the recipient refuses a delivery and there would not be any refund for the same.

Q. What is cancellation and refund policy at Ranisatidigital.com.com?

Ans. We accept request within 12 hours of placing an order and after cancellation of the order we credit the amount paid by you at your account after 7-8 working days. You can send your cancellation request at info@Ranisatidigital.com.

 Q. How to cancel items in an order?

Ans. To cancel any order you placed, you have to login to ranisatidigital.com with the email and password you provided earlier at the time of sign up. Now visit my order section (The link is in my dashboard menu) and there you will find the list of products you ordered. There should be a button along with each and every order named “Cancel Order”. Click to cancel the respective order and never forgot to mention the reason. We only accept cancellation request within 12 hours of order placed.

Q. How much time will it take to process the cancellation request?

Ans. It takes up to 1 day (12 hours) to process a cancellation request.

Q. what are the main mode of refund after cancellation?

Ans. We refund- via IMPS/NEFT.

Q. Is it possible to cancel my order, at what stage & how?

Ans. We are unable to process the cancellation of an order unless informed within 12 hours of placing an order.

Q. How to make a complaint of my orders?

Ans. If you are dissatisfied with the order delivered, you can raise an issue in our customer service. Contact at info@Ranisatidigital.com or call @ +033 4600 3120(Monday to Saturday 11.00 A.m. to 7.00 pm.).

Q. What if I am unhappy with my order?

Ans. Sorry to hear that you are not happy. We are committed to bring smile to your memories.   Don’t worry; we will deliver you, your smiling memories. Just mail us at info@Ranisatidigital.com or call at 033 4600 3120 (Monday to Saturday 11.00 A.m. to 7.00 pm.) and let us know how we failed to meet your expectation’s and we will fix that on highest priority.

Q. Where all do, Ranisatidigital.com provide delivery of the products?

Ans. We offer uninterrupted delivery services to pan India such as Delhi, Mumbai, Bangalore, Kolkata, Pune, Chennai, Chandigarh, Howrah etc.

Q. Is there a time period for delivery?

Ans. Yes, all orders are delivered during standard business hours 9 A.M. TO 8 P.M.

Q. What are the modes of delivery available at Ranisatidigital.com.com?

Ans. We delivery via courier.

Q. Is it essential to have a Ranisatidigital.com account to shop?

Ans. Yes, it’s required. 

Q. I don’t want my personal details to be disclosed to the receiver, how can I place an order?

Ans. You can contact our support team at info@Ranisatidigital.com or call @ +033 4600 3120(Monday to Saturday 11.00 A.m. to 7.00 pm.) and request for the same mentioning your details.

 Q. What does mean by normal courier delivery?

Ans. Under normal courier delivery, your orders will be delivered through different courier companies. The delivery will be made within 3-4 working days from the date of order placed.

Q. Can I do changes in my order information?

Ans. If you want to have some changes in your order information, please mail us at info@Ranisatidigital.com or call @ +033 4600 3120(Monday to Saturday 11.00 A.m. to 7.00 pm.)                                                   

Any changes in order can be accepted only if communicated within 12 hours of placing an order.

 

Q. Can I change my sender name?

Ans. If you desire to change your Sender name give call at 033 4600 3120 or write to us at info@Ranisatidigital.com.com. Any changes in order are made only if communicated within 12 hours of placing an order.

Q. Can billing address be changed?

Ans. To change the billing address contact our customer care team at info@Ranisatidigital.com or +033 4600 3120. Please make sure you intimate the within 12 hours of placing an order.

Q. Can I change my product?

Ans. If you want to change your product or gift, contact us at info@Ranisatidigital.com or call @ +033 4600 3120(Monday to Saturday 11.00 A.m. to 7.00 pm.) within 24 hours of placing an order.

Q. Can delivery address be changed?

Ans. To change the delivery address, communicate within 12 hours of placing an order at at info@Ranisatidigital.com or call @ +033 4600 3120(Monday to Saturday 11.00 A.m. to 7.00 pm.).

Q. Can delivery message be changed?

Ans. If you want to change the delivery message you can write to us at info@Ranisatidigital.com or call @ +033 4600 3120(Monday to Saturday 11.00 A.m. to 7.00 pm.) within 12 hours of placing an order. Any changes in order can be made if only within 12 hours of placing an order.

Q. Can I add more products to my order?

Ans. If you want to add more products in your order, contact our support at info@Ranisatidigital.com or call @ +033 4600 3120(Monday to Saturday 11.00 A.m. to 7.00 pm.).

Q. Can I order urgently?

Ans. If you want to place an order get delivery quickly you need to visit our factory store located in city Howrah, state west Bengal, country India, pin code 711101 address 5, Rameshwar Malia Lane. At factory outlet you can get your order personalized and delivered same day (within working hours limit) Monday to Saturday only excluding public holidays.

Q. What are Newsletters?

Ans. A newsletter is a timely notification of the website updates, featured products, special offers, promotions, new arrivals etc.

Q. How can I subscribe to Newsletters?

Ans. All you need to do is to enter your email id in the Newsletter box on the footer of our website. Upon entering your email id, a verification email will be sent to your email. Click on that link and activate your subscription. It’s free.

Q. How can I unsubscribe to Newsletters?

 

Ans. To stop receiving promotional email from us, click directly on the "Unsubscribe" link within the email to cancel your subscription.